Guest Jonah Berger, marketing professor and author, discusses triggers in word of mouth marketing. They explore the success of Geico's Hump Day ad and the power of triggers in marketing using examples like KitKat and coffee.
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Quick takeaways
Creating catchy ads that utilize triggers can drive word of mouth marketing and increase product popularity.
Linking triggers in the environment can make a brand top of mind, increase sales, and boost word of mouth marketing.
Deep dives
The Power of Triggers in Word of Mouth Marketing
Triggers, such as Geico's Hump Day ad, play a crucial role in driving word of mouth marketing. By creating a catchy ad that always aired on Wednesdays, Geico utilized the power of triggers to make people think about and talk about their brand. This strategy resulted in over 20 million shares of the ad, showcasing the effectiveness of triggers in driving product popularity.
Linking Triggers to Boost Brand Awareness
Linking triggers, such as Hershey's association of KitKat with coffee, can significantly boost brand awareness and sales. Hershey's used coffee as a trigger to make people think about KitKat during their coffee breaks, resulting in a nearly 40% increase in sales. By identifying triggers in the environment that remind people of a product, service, or idea, marketers can effectively make their brand top of mind and increase word of mouth marketing.
Nir’s Note: Jonah Berger is a marketing professor at the Wharton School and author of the New York Times bestseller Contagious: Why Things Catch On. Contagious explains the science behind word of mouth, how six key factors drive products and ideas to become popular, and how you can apply that science to get your own stuff to catch on.
Whether you run a small business or work for a large one, and whether you sell a product or offer a service, everyone wants their stuff to catch on.
You can read the Nir and Far blog post on: What Triggers The Best Word of Mouth Marketing https://www.nirandfar.com/2014/06/triggerhump.html
Nir & Far, a podcast about business, behaviour and the brain by Nir Eyal. If you enjoy this podcast, please subscribe on iTunes and leave an iTunes review. It will greatly help new listeners discover the show. Please visit my website Nir and Far for other info about my writing, books and teaching: http://www.nirandfar.com/
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