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Perpetual Traffic

Why nCAC Is ‘The New ROAS’ in Digital Marketing With Scott Desgrosseilliers

Apr 2, 2024
Guest Scott Desgrosseilliers discusses why nCAC is the new ROAS in digital marketing. Topics include limitations of ROAS, challenges of new customer acquisition costs, understanding nCAC, and innovative data analysis strategies.
36:53

Podcast summary created with Snipd AI

Quick takeaways

  • New Customer Acquisition Costs (NCAC) reveal true cost of acquiring new customers, challenging traditional attribution models.
  • Accurate attribution in digital marketing requires separating NCAC from Customer Acquisition Cost (CAC) for reliable metrics.

Deep dives

Importance of New Customer Acquisition Costs (NCAC)

The podcast discusses the importance of tracking New Customer Acquisition Costs (NCAC) as a crucial metric for business growth. By analyzing data from CRM systems and segmenting new customers from repeat customers, NCAC reveals the actual cost to acquire new customers, highlighting that new customer acquisition costs are typically higher than reacquiring existing customers. This insight challenges traditional attribution models and emphasizes the significance of understanding NCAC for effective marketing strategies.

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