The Simmer
Savneet Singh, CEO, PAR Technology
Mar 20, 2024
Savneet Singh, CEO of PAR Technology, discusses dynamic pricing, customer loyalty, and the acquisition of Task. They explore the challenges and benefits of surge pricing, evolving loyalty programs, and the impact of Thanksgiving on metrics. Additionally, they touch on voice AI in the restaurant industry and the integration of technology for an improved customer experience.
43:51
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Quick takeaways
- Understanding dynamic pricing models like surge pricing is crucial for effective customer communication.
- PAR Technology's acquisition of Task aims to strengthen global presence and enhance customer experience through Unified Commerce solutions.
Deep dives
Restaurant Tech Conference Insights
Some key takeaways from a recent tech conference include alliances forming between companies in the restaurant tech industry. The discussion highlighted the shift towards 100% digital orders in restaurants, dynamic pricing models like Wendy's, and the importance of effectively explaining concepts like surge pricing to customers to avoid misunderstandings.
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