Team of 12 Hits $2.5m in ARR, $64m Valuation for Customer Success Tool. Can they beat Gainsight?

$2.2m SaaS founder shares their journey towards securing a $1.45m contract with Verizon, raising $16m in funding, and building a team of 12 while facing financial struggles. They discuss their revenue numbers, upcoming product launch, negotiation process for funding rounds, burn rate, personal preferences, and their personal background as an immigrant founder.