Decoder with Nilay Patel Recode Decode: Delta Air Lines CEO Ed Bastian (Live at Code 2019)
Jun 28, 2019
Ed Bastian, CEO of Delta Air Lines, shares insights into the state of the aviation industry, addressing the impact of the Boeing 737 Max crashes. He discusses innovative trends like facial recognition for tickets and RFID bag tracking. Bastian highlights Delta's investment in alternative fuels to tackle climate change while navigating the complexities of corporate activism on social issues. Additionally, he emphasizes the importance of employee welfare, detailing significant pay increases and the evolution of Delta's loyalty program to better serve customers.
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No Boeing 737 Max at Delta
- Delta doesn't operate the Boeing 737 Max, unlike other airlines.
- Ed Bastian considers this fortunate given the recent crashes.
Delta's Aircraft Evaluation Process
- Ed Bastian emphasizes that safety is paramount and is never compromised for innovation.
- Evaluating aircraft involves a year-long study of every element, including maintenance and customer comfort.
Innovation Priorities at Delta
- Delta prioritizes fuel efficiency, data analysis, and predictive maintenance in aircraft innovation.
- They reduced maintenance cancellations by 99% in 10 years using data-driven predictive technology.