Recode Decode: Delta Air Lines CEO Ed Bastian (Live at Code 2019)
Decoder with Nilay Patel
00:00
Modernizing Airport Experience
This chapter explores the evolution of airport design and emphasizes the need for modernization in passenger boarding processes and facilities. It discusses advancements in airline customer service, sustainability, and the impact of corporate decisions on social issues, highlighted by a case involving a discount program for NRA members. Personal anecdotes about flying further enrich the conversation, addressing the challenges of comfort in coach class and modern ticket pricing.
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