Delta Air Lines: Culture, Strategy, and Customer Commitment

Delta Air Lines CEO Ed Bastian talks with Recode's Kara Swisher and Jason Del Rey at the 2019 Code Conference.

In this episode: How the Boeing 737 Max crashes affect the aviation industry; innovations in airplanes in that Delta would like to see; using facial recognition to replace paper tickets; RFID bag tracking and changing the layout of airports and gates; Delta’s investments in alternative fuels and its impact on climate change; Georgia's new abortion law and corporate activism; Delta's controversial anti-union flyers; changing the math for frequent flyers and competing with JetBlue Mint; how the 1980s deregulation of the airline industry compares to tech; and how to create a better culture for employees.

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