5 Ways to Get, Stay, and Act in Front of Clients with Glenn Poulos, Ep #407
Oct 30, 2023
auto_awesome
Glenn Poulos, author of “Never Sit in the Lobby,” shares strategies on how to get, stay, and act in front of clients. Topics covered include building rapport, active listening, and the value of face-to-face client engagement. Learn how to improve client relationships and increase negotiation success by using negotiation training and techniques like implied familiarity and active listening.
Prioritize face-to-face interaction with customers to leave a positive impression and gain valuable insights into their use of your products.
Effective active listening techniques, such as engaging questions and showing empathy, can establish deeper connections with customers and create a positive impression.
Deep dives
The Importance of Being in Front of Clients
Being in front of clients is crucial for salespeople, as it allows for true selling rather than just marketing. Salespeople should prioritize face-to-face interaction with customers and avoid getting caught up in electronic tools and campaigns. Actively scheduling visits and hand-delivering quotes or products can leave a positive impression on customers. Additionally, requesting mini tours of the customer's facilities can provide valuable insights into their use of your products and any competitors' presence. Overall, being present and engaged with customers is key to building strong relationships and being a pleasure to do business with.
Building Rapport Through Active Listening
Building rapport with clients involves effective active listening. Rather than bombarding clients with facts and features, salespeople should focus on engaging questions and listening to what the customer is saying. Active listening techniques, such as responding with phrases like 'Oh really?' or 'How did that make you feel?' can demonstrate genuine interest and allow the customer to do most of the talking. By actively listening and showing empathy, salespeople can establish a deeper connection with customers and create a positive impression.
Using Watch Your Weekend Problem to Establish Personal Connection
The Watch Your Weekend Problem technique is an effective way to establish personal connections with customers. By noticing and showing interest in personal items like a watch and asking about the story behind them, salespeople can initiate conversations about the customer's hobbies and interests. This can lead to discussions about shared activities and experiences. The technique also involves inquiring about the customer's biggest challenges, allowing salespeople to better understand their business needs and potentially provide solutions. By using this approach, salespeople can build rapport, gain valuable insights, and create a foundation for a strong business relationship.
How do you build rapport with clients? How do you be someone who’s a pleasure to do business with? How do you employ active listening? How do you get, stay, and act in front of clients? Glenn Poulos covered these concepts in his latest book, “Never Sit in the Lobby,” and we discuss them in this episode of Negotiations Ninja.
Outline of This Episode
[1:48] Learn more about Glenn Poulos
[3:11] How to get, stay, and act in front of clients…