Active Listening and Engagement

How do you build rapport with clients? How do you be someone who’s a pleasure to do business with? How do you employ active listening? How do you get, stay, and act in front of clients? Glenn Poulos covered these concepts in his latest book, “Never Sit in the Lobby,” and we discuss them in this episode of Negotiations Ninja. 

• [1:48] Learn more about Glenn Poulos
• [3:11] How to get, stay, and act in front of clients…
• [5:31] Never sit in the lobby
• [13:26] How to build rapport with clients

• Glenn’s Book: Never Sit in the Lobby
• Glenn’s Website
• Connect on LinkedIn
• Follow on Twitter

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