PreAccident Investigation Podcast PAPod 463 - Don’t Fix People, Fix Processes
5 snips
Sep 30, 2023 The podcast discusses topics such as secret menu items at In-N-Out Burger, the set-up of a restaurant on a truck, the significance of efficient operations and customer service, the importance of fixing processes instead of fixing people, and the importance of continuous learning, resilient systems, and accidental discoveries.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
The In-N-Out Burger Truck and the Absence of Fries
02:06 • 5min
An Insightful Conversation about Traffic and Customer Service
07:06 • 2min
Fixing Processes vs Fixing People
09:16 • 12min
Constant Learning, Resilient Systems, and Accidental Discoveries
21:06 • 2min