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PreAccident Investigation Podcast
PAPod 463 - Don’t Fix People, Fix Processes
Sep 30, 2023
The podcast discusses topics such as secret menu items at In-N-Out Burger, the set-up of a restaurant on a truck, the significance of efficient operations and customer service, the importance of fixing processes instead of fixing people, and the importance of continuous learning, resilient systems, and accidental discoveries.
23:18
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Quick takeaways
- Valuable insights can be gained from unlikely sources, emphasizing the importance of learning from diverse experiences and individuals.
- Real improvement comes from addressing flawed processes, not blaming or trying to fix individuals, aligning with the teachings of W Edwards Deming.
Deep dives
The Importance of Learning from Different Sources
One of the main ideas discussed in the podcast is the belief that one can learn from various sources and that the best lessons often come from unexpected places. The host shares a personal anecdote about eating at an In-N-Out Burger semi-truck and engaging in a conversation with an employee. This highlights the importance of being open to learning from diverse experiences and individuals, as valuable insights can be gained from unlikely sources.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode