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12min chapter
PAPod 463 - Don’t Fix People, Fix Processes
PreAccident Investigation Podcast
Fixing Processes vs Fixing People
This chapter discusses the importance of fixing processes rather than fixing people, emphasizing that behavior cannot be controlled but processes can be improved. The speaker uses examples from running a prison and reflects on the impact of this perspective in their own work and other organizations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode