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Business Made Simple Podcast

#8: Canlis—Secrets of Insanely Good Customer Service

Jul 11, 2016
35:40
Snipd AI
Mark and Brian Canlis, owners of the world-famous Canlis restaurant in Seattle, WA, share their secrets of insanely good customer service. They discuss personalized experiences, remembering customers' cars, building a fun and inclusive culture, the importance of empathy in leadership, effective communication using the Story Brand framework, the power of repositioning in marketing, and choosing successful imagery on websites.
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Podcast summary created with Snipd AI

Quick takeaways

  • Making the customer the hero of the dining experience leads to exceptional customer service.
  • Shifting from positioning themselves as the hero to positioning themselves as the guide creates deeper connections with customers.

Deep dives

The Power of Customer Service at Canvas Restaurant

Mark and Brian Canvas of Canvas Restaurant in Seattle prioritize customer service as the forefront of their business. They understand that each customer wants their dining experience to be special and memorable. Regardless of the occasion, whether it's a birthday celebration or a last meal with family, Canvas Restaurant goes above and beyond to ensure that every guest feels valued and cared for. Their staff is carefully selected for their ability to empathize and serve, creating a vulnerable and trusting environment. By treating every customer as a hero and putting their needs first, Canvas Restaurant has built a reputation for delivering exceptional dining experiences.

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