Exceptional Customer Service at Canlis

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This chapter discusses the exceptional customer service provided by Canlis restaurant, emphasizing the importance of every reservation and personalizing each customer's experience. It highlights the story of the speakers' memorable visit to Canlis during their mother's illness and the restaurant's commitment to making it a beautiful time. The chapter also explores the tradition of remembering each customer's car by a retired valet parking employee with a photographic memory.

Customer service matters more than ever in our super-connected world. One customer experience for your business — good or bad — may end up influencing thousands of people. In the Season 2 opener of Building a Story Brand, Donald Miller sits down with Mark and Brian Canlis of the world-famous Canlis restaurant in Seattle, WA. These brothers deliver unforgettable customer experiences night after night, year after year. They share exactly how they put their customers first — through radically unique approaches to hiring, team morale, profit, and more. Listen and get inspired to take your business' customer service to the next level. http://buildingastorybrand.com/