How to Be Awesome at Your Job 953: How to Transform Tension into Progress amid Tough Conversations with Todd Davis
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Apr 15, 2024 Todd Davis, a seasoned consultant with over 35 years in human resources, shares invaluable wisdom on navigating tough conversations. He reveals how to ease discomfort during difficult discussions and outlines a three-step approach to transform tension into progress. Todd emphasizes the critical role of empathy in building stronger relationships at work, encouraging leaders to foster trust and collaboration. He also highlights the idea that meaningful connections often outweigh material success, urging listeners to prioritize relationships in their professional lives.
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Delayed Feedback Backfires
- Todd delayed addressing a teammate's phone habit and it made both of them look bad over time.
- When he finally spoke up, the teammate was more upset about the delay than the feedback itself.
Start With Purpose And Permission
- Begin difficult conversations with a clear purpose and intent statement to reduce defensiveness.
- Ask for permission to proceed so the receiver knows your only intent is to help them succeed.
Feedback Norms Build High Performance
- Normalizing feedback across a team builds trust and produces high performance.
- Teams that assume good intent and welcome feedback attract organizational attention.