This chapter explores the vital role of empathy during challenging conversations and its impact on building stronger relationships. It emphasizes the necessity of understanding others' perspectives and how this fosters more productive dialogues.
Todd Davis shows how to fix strained relationships and shift conversations from difficult to productive.
— YOU’LL LEARN —
1) How to reduce the discomfort in difficult conversations
Todd Davis is a senior consultant and thought leader at FranklinCovey, and has over 35 years of experience in human resources, talent development and executive recruiting. Todd has been with FranklinCovey for 28+ years and until recently, spent 18 of those years as Chief People Officer and Executive Vice President where he was responsible for the global talent development in over 40 offices reaching 160 countries. Additionally, he authored and co-authored best-selling books including Get Better: 15 Proven Practices to Build Effective Relationships at Work and Everyone Deserves A Great Manager.