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E107: Scaling ClickUp to 10M+ Users with COO Gaurav Agarwal

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May 4, 2025
Gaurav Agarwal, COO of ClickUp, has propelled the company to over 10 million users while optimizing customer acquisition costs. He discusses the power of a hybrid growth strategy combining Product-Led Growth and Sales-Led Growth. Gaurav shares insights on reducing CAC through smart spending, the balancing act between brand marketing and measurable results, and the importance of self-awareness in leadership. The need for strong teams and the productivity benefits of a clean workspace also make for engaging highlights from this insightful conversation.
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ANECDOTE

From Banking to Startup Growth

  • Gaurav Agarwal transitioned from banking to startups, focusing on revenue as a product and optimizing growth.
  • At ClickUp, he built a product-led growth machine, achieving mid-double-digit growth while cutting CAC by 3x and reaching profitability.
INSIGHT

Bottom-Up Adoption Drives Growth

  • ClickUp's growth is driven by targeting operational users who adopt the product bottom-up across companies.
  • The product's flexibility allows it to fit diverse workflows, fueling viral adoption in many industries.
INSIGHT

Scaling Demands Pruning & Honesty

  • Quick growth early on exploits low-hanging fruit making CAC efficient, but as growth scales, systems get bloated and mediocrity creeps in.
  • Intellectual honesty and data-driven pruning are vital to optimize growth as the business matures.
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