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Chris Voss, an FBI negotiator, discusses how techniques used in kidnapping negotiations can improve everyday communication. The hosts explore negotiation in everyday life and the importance of creating a safe space in conversations. They also discuss assessing the other person's experience and long-term costs in a negotiation.
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Quick takeaways
- Negotiation is a universal skill applicable in all aspects of life, including personal relationships and self-communication, not just business transactions.
- Successful negotiations are not about dominance and aggression, but rather about understanding, active listening, and building rapport for mutually beneficial outcomes.
Deep dives
Negotiation is a part of everyday life
Chris Voss, a former FBI negotiator, emphasizes the idea that negotiation is not limited to business deals or money transactions. He suggests that negotiation is present in our daily lives, such as when we interact with our partners, children, colleagues, or even with ourselves. Voss highlights that negotiations involve understanding people and building safe and collaborative environments for effective communication. By creating psychological safety and putting others at ease, negotiations can lead to mutually beneficial outcomes.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode