Microsoft Teams Insider Dynamics 365 Contact Center Explained with Alan Ross, Partner Group PM Manager
Aug 21, 2024
Alan Ross, a Partner Group PM Manager at Microsoft specializing in Dynamics 365 Contact Center, shares exciting insights into the transformative impact of AI on customer service. He details how Copilot enhances agent productivity with context-aware suggestions and conversation summaries. The integration of Dynamics 365 with Microsoft Teams is highlighted, showcasing seamless communication and collaboration tools. Ross also touches on customer success stories and the adaptability of their cloud-native solutions, making it perfect for businesses of any size.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
Exploring Dynamics 365 Contact Center Integration
02:02 • 19min
Exploring Co-Pilot Functionality in Customer Support Operations
20:48 • 2min
Integrating Dynamics 365 with Microsoft Teams
22:21 • 6min
Enhancing Contact Center Solutions with Dynamics 365
28:18 • 3min
Exploring Scalability and Innovation in Contact Center Solutions
31:47 • 3min