In Good Company with Nicolai Tangen DBS CEO: Transforming Southeast Asian Banking, Embracing Diversity and Balancing AI with Humanity
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Nov 5, 2025 
Tan Su Shan, CEO of DBS Bank, shares insights on steering Southeast Asia's largest bank through disruption. She discusses harnessing AI while maintaining human connections, emphasizing curiosity and empathy in leadership. Su Shan reflects on her unique journey, including the bold move to demote herself for greater impact. She explores the importance of trust and transparency in Singapore's banking success, highlighting her innovative approach to wealth management and the benefits of reverse mentoring. Prepare for a surprising twist as she turns the tables with her own questions for Nicolai!
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From Development Bank To Digital Leader
- DBS evolved from a development bank for Singapore into a digital-first, disruptive yet dependable bank.
- Tan Su Shan frames DBS as a "development to digital" journey focused on trust, data, and dependability.
Trust And Rules As Competitive Advantage
- Singapore's success rests on trust, integrity, transparency and being rules-based.
- Tan Su Shan argues these traits create a stable hub amid global volatility.
Diversify To Hedge Geopolitical Risk
- Diversify markets and supply chains to reduce geopolitical risk, e.g., "China plus one."
- Encourage clients to diversify currencies and assets instead of relying on a single market.