In Good Company with Nicolai Tangen cover image

DBS CEO: Transforming Southeast Asian Banking, Embracing Diversity and Balancing AI with Humanity

In Good Company with Nicolai Tangen

00:00

Why Customer Service Obsessed Transformation Worked

Tan Su Shan recounts learning from Singapore Airlines service principles, hiring service ambassadors, and cultivating pride.

Play episode from 23:38
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app