Tan Su Shan

Tan Su Shan, CEO of DBS Bank, shares insights on steering Southeast Asia's largest bank through disruption. She discusses harnessing AI while maintaining human connections, emphasizing curiosity and empathy in leadership. Su Shan reflects on her unique journey, including the bold move to demote herself for greater impact. She explores the importance of trust and transparency in Singapore's banking success, highlighting her innovative approach to wealth management and the benefits of reverse mentoring. Prepare for a surprising twist as she turns the tables with her own questions for Nicolai!

Tan Su Shan, CEO of DBS Bank, discusses her journey leading Southeast Asia's largest bank amid digital transformation. She highlights how DBS evolved from a development bank into a powerhouse of innovation, leveraging AI to enhance customer relationships while achieving significant savings. Tan emphasizes the importance of empathy in leadership and shares insights on catering to the unique needs of Asian affluent clients. Her inclusive leadership style fosters a culture of curiosity and continuous learning—key traits for navigating today’s challenges.