Intercom on Product: Building Software in an AI-first World
This is Getting Real with Des Traynor
Oct 23, 2024
Exploring the rapid evolution of AI, the discussion emphasizes how this technology has shifted from potential to an unavoidable reality. The impact of the pandemic on the tech industry leads to innovative experimentation and a blend of whimsical and practical AI applications. Personal stories illustrate the transition from confusion to meaningful real-world implementations. Drawing parallels between AI and the dawn of electricity, the conversation highlights the transformative potential in customer service and the need for adaptation in the workforce.
25:40
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- AI has evolved from a mere concept to an essential part of customer service, reflecting significant social and technological shifts.
- The transition from 'software as a service' to 'service as software' highlights the need for adaptability in roles amidst automation advancements.
Deep dives
The Evolution of AI in Customer Service
The discussion highlights the transformation of AI from a concept to an essential component of customer service, emphasizing the changes witnessed over recent years. The journey began in a tech landscape where ideas appeared limited, with notable occurrences such as the COVID-19 pandemic prompting virtual adaptations and the rise of novel technologies like NFTs. The introduction of generative AI marked a significant turning point, leading to experimentation in various fields, revealing capabilities such as website creation from simple sketches. This evolution suggests that organizations adapting to these advancements can unlock new opportunities, while those clinging to traditional methods risk obsolescence.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
