9min chapter

Intercom on Product: Building Software in an AI-first World cover image

This is Getting Real with Des Traynor

Intercom on Product: Building Software in an AI-first World

CHAPTER

Transformative Change: The AI Revolution in Customer Service

This chapter delves into the historical parallels between the evolution of electricity and current AI advancements across various industries. It highlights the transformative potential of AI tools while addressing the future of jobs and the importance of adaptation in customer service.

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