VUX World You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker
Jul 20, 2022
Orlando Gadea, Global VP Customer Experience Transformation at Stanley Black & Decker, talks about challenges of using conversational AI for pre-sales questions, developing agile culture in a traditional organization, and lessons and insights from experiences.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Conversation AI and its Transformational Role
02:05 • 5min
Selling process and customer inquiries for Stanley Black and Decker
07:20 • 2min
Challenges of Using Conversational AI for Pre-Sales Questions
09:31 • 25min
Developing an Agile Culture in a Traditional Organization
34:31 • 11min
Lessons and insights from experiences
45:57 • 3min