
You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker
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Challenges of Using Conversational AI for Pre-Sales Questions
This chapter discusses the challenges of using conversational AI for pre-sales questions and answers, highlighting the complexity of dealing with a broad range of questions and different ways of asking the same question. It emphasizes the importance of training the chatbot to be intelligent based on the knowledge base and system information, as well as the difficulty of organizing the flows of pre-sales questions and the need for a strong knowledge base.
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