Orlando Gadea
Global VP Customer Experience Transformation at Stanley Black & Decker, Inc, with over 6 years experience in managing conversational chatbots
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Jul 20, 2022 • 49min
You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker
Orlando Gadea, Global VP Customer Experience Transformation at Stanley Black & Decker, talks about challenges of using conversational AI for pre-sales questions, developing agile culture in a traditional organization, and lessons and insights from experiences.
