HR Leaders How to Build an AI-First HR Organization
12 snips
Jun 13, 2025 Brandon Roberts, Group VP of People Analytics and AI at ServiceNow, shares his two-decade expertise in transforming HR through AI. He presents ServiceNow’s Four Point Plan, emphasizing real-time skills data and agile workforce management. Discussion centers on the need for HR to partner with IT, develop AI fluency, and rethink talent management for the AI landscape. Brandon also highlights the importance of reskilling HR teams and the cultural shift required to create AI-first organizations, ultimately enhancing employee experiences and driving efficiency.
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Build an AI Operating Model
- Implement a clear AI operating model that governs idea submission through value and effort assessment.
- Engage all relevant stakeholders with specific governance processes for effective AI use case delivery.
Train Employees on AI
- Provide structured AI training at three levels: AI basics for all, practical use for roles, and technical build skills.
- Build trust through education to ensure adoption and empower citizen developers.
Partner Closely with IT Teams
- HR must build strong partnerships with IT by understanding their challenges and investing in AI talent.
- Develop technical expertise within HR to effectively collaborate on AI solution implementation.