Alisa Cohn, a top startup coach known for guiding founders into powerful CEOs, shares her insights on the difficult task of firing employees. She emphasizes the importance of preparation and mindset before these conversations. Cohn introduces the CPR framework to help leaders deliver feedback effectively, focusing on patterns rather than isolated incidents. The discussion also highlights the significance of psychological safety in the workplace and the need for early checkpoints to support new hires, ensuring accountability and growth.
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volunteer_activism ADVICE
Seek Specific Commitments
When discussing feedback with someone, ask what specific commitments they made.
This clarifies expectations and ensures accountability for future actions.
insights INSIGHT
Impact of Unaddressed Issues
Unaddressed performance issues impact team morale and credibility.
Others observe the situation, leading to gossip and workarounds.
volunteer_activism ADVICE
Address Patterns with CPR
Address behavioral patterns, not just isolated incidents, using the CPR framework (Content, Pattern, Relationship).
Shift from apologies to focusing on solutions and future behavior.
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Radical Candor by Kim Scott offers a practical approach to management by emphasizing the importance of caring personally and challenging directly. The book argues that effective managers must find a balance between being empathetic and providing clear, honest feedback. Scott draws from her experiences at Google and Apple to provide actionable lessons on building strong relationships, giving feedback, and creating a collaborative work environment. The book introduces the concept of 'radical candor' as the sweet spot between obnoxious aggression and ruinous empathy, and provides tools and strategies for managers to implement this approach in their daily work[1][2][5].
Alisa Cohn: From Start-Up to Grown-Up
Alisa Cohn has been named the Top Startup Coach in the World by the Thinkers50 Marshall Goldsmith Global Coaches Awards and has been coaching startup founders to grow into world-class CEOs for nearly 20 years. She was named the number one “Global Guru” of startups in 2021, and has worked with startup companies such as Venmo, Etsy, DraftKings, The Wirecutter, Mack Weldon, and Tory Burch. She has also coached CEOs and C-Suite executives at enterprise clients such as Dell, Hitachi, Sony, IBM, Google, and many more.
Marshall Goldsmith selected Alisa as one of his Marshall Goldsmith 100 Coaches – a gathering of the top coaches in the world – and Inc. named Alisa one of the top 100 leadership speakers. Her articles have appeared in Harvard Business Review, Forbes, and Inc. and she has been featured as an expert on Bloomberg TV, the BBC World News and in The New York Times. She is the author of From Start-Up to Grown-Up: Grow Your Leadership to Grow Your Business*.
In this conversation, Alisa and I discuss the difficult reality that most leaders need to face: saying goodbye to an employee. We detail the mindset you need in preparation for letting someone go. Alisa also helps us with specific language that will help you follow-though on a conversation and help everybody move on — and move forward.
Key Points
Our human tendency is often to side-step problems that we need to address.
By the time you take action to fire somebody, you are likely months late.
Just because someone was effective in the role previously (or in the last role) doesn’t mean their role is right for them today.
It’s helpful to be prescriptive in conversations leading up to firing on exactly your expectations — and the actions the other party has agreed to.
There’s no way to fire someone without it being awkward and painful. You’ll need to make peace with that before you take action.
Resources Mentioned
From Start-Up to Grown-Up: Grow Your Leadership to Grow Your Business* by Alisa Cohn
Interview Notes
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Related Episodes
How to Challenge Directly and Care Personally, with Kim Scott (episode 302)
How to Build Psychological Safety, with Amy Edmondson (episode 404)
How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond (episode 464)
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