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563: When You Need to Fire Someone, with Alisa Cohn

Coaching for Leaders

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Navigating Difficult Feedback

This chapter explores the challenges leaders face when providing feedback to underperforming employees, emphasizing the discomfort of confrontation and the consequences of avoiding tough conversations. It introduces the CPR framework—Content, Pattern, Relationship—to help leaders address behavioral patterns rather than isolated incidents, fostering a culture of accountability. The discussion also highlights the importance of clear communication and understanding the balance between a supportive and directive management style, particularly in sensitive situations like employee termination.

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