Experience Designed Ep18. User Research with AI and UX for Public Services with Mike Green
Jun 11, 2024
Mike Green, a user research leader focused on public services and host of the Understanding Users podcast, shares his insights on the intersection of AI and UX research. He discusses the ethical implications of AI integration in design, stressing the need for human oversight. Mike also emphasizes understanding user psychology and adapting to diverse needs in government research. Additionally, he offers advice on navigating the UX job market, highlighting the importance of networking and continuous learning for professionals in the ever-evolving field.
AI Snips
Chapters
Transcript
Episode notes
AI Improves UX Research Workflow
- Mike Green experimented with AI tools like Copilot to improve UX research workflows.
- AI provided instant, useful feedback on interview transcripts, aiding mentoring of junior researchers.
Government UX as a Best Practice
- Government UX follows standardized, rigorous methodologies with high accessibility standards.
- These principles ensure inclusive design serving varied user needs unlike many private sector projects.
Cautious AI Use in Government
- Adoption of AI in government services is cautious, with strict ethical guardrails.
- Large language models are not commonly used; issues with bias and fairness have emerged.