Ep18. User Research with AI and UX for Public Services with Mike Green
Experience Designed
00:00
Navigating User Research in Government Services
This chapter explores the complexities of user research within government services, focusing on methodologies and challenges in understanding diverse user needs. It emphasizes the importance of maintaining human-centered design while integrating AI tools, raising ethical concerns about reliance on synthetic solutions. The discussion highlights the need for ongoing education in AI ethics to preserve the integrity of user experience research and mitigate potential biases.
Transcript
Play full episode
