“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies Stop Saying You're a Business Partner (And Actually Be One) with Jeff Diana
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Dec 6, 2024 Jeff Diana, a seasoned Chief People Officer and board advisor, shares invaluable insights on transforming HR into a strategic business partner. He discusses the importance of HR leaders joining sales calls, understanding P&L, and engaging in customer support. Diana emphasizes that HR must move beyond traditional roles and actively participate in business functions. By collaborating with operations and other departments, HR can gain crucial business acumen and credibility, thus becoming integral in shaping overall business strategy.
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Business-First Approach
- Start by understanding the financial variables and external market trends.
- Avoid starting with HR-oriented activities or solely focusing on employee happiness.
DoorDash Example
- At DoorDash, every employee did customer support or delivery once a month.
- This led to better understanding and empathy for the business and improved cross-functional partnerships.
Hands-On Business Experience
- Get intimate with the business and product by participating in sales calls and customer support.
- Understand how the product works and the problems different teams are trying to solve.