HBR On Leadership How to Resolve Team Conflict
58 snips
May 21, 2025 
Amy Gallo, a workplace conflict expert and author of 'Getting Along', shares invaluable insights on handling team conflict. She dives into the types of conflicts new managers may face, emphasizing the importance of effective communication and reframing difficult conversations. Gallo discusses the delicate balance between leadership and friendship while addressing performance issues. She provides practical strategies for intervention and encourages viewing conflict as a growth opportunity instead of a threat.
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Avoiding Difficult Feedback
- Kelsey avoided confronting an underperforming direct report by skipping the difficult conversation initially.
- She recognized it as a turning point to learn to face conflict despite her anxiety.
Match Conflict Response to Type
- Identify the conflict type to choose the right approach: ignore, address directly, address indirectly, or bail.
- Avoid defaulting to your instinct; pick the response that fits your conflict's goal.
Overcoming Conflict Avoidance
- Conflict avoiders value harmony but must tolerate short-term discomfort to achieve long-term results.
- Challenge your avoidance by focusing on your goals and practicing difficult conversations incrementally.
