Amy Gallo

Amy Gallo, a workplace conflict expert and author of 'Getting Along', shares invaluable insights on handling team conflict. She dives into the types of conflicts new managers may face, emphasizing the importance of effective communication and reframing difficult conversations. Gallo discusses the delicate balance between leadership and friendship while addressing performance issues. She provides practical strategies for intervention and encourages viewing conflict as a growth opportunity instead of a threat.

Amy Gallo, an editor at Harvard Business Review and co-host of HBR's Women at Work podcast, discusses navigating challenging workplace relationships. She identifies three of the toughest coworker types: the passive-aggressive peer, the insecure boss, and the tormentor. Gallo emphasizes the importance of empathy and direct communication in fostering positive work environments. Her practical strategies aim to minimize conflict and enhance collaboration, proving that even the most difficult coworkers can be managed effectively.