The Thriving Dentist Show
How to Convert New Callers into Appointments and Loyal Patients with Ashley Latter
Sep 13, 2017
Guest Ashley Latter discusses converting new callers into appointments and loyal patients. They emphasize the role of reception team members, building rapport with patients, and verbal skills. They also talk about the importance of proper sales techniques, training in telephone skills for receptionists, and evaluating and improving phone inquiries in dental offices. Additionally, they highlight the importance of asking callers about their reasons for contacting the office and the personalized service that receptionists can provide. Casual conversations about football and weather are included, along with an invitation to support the podcast.
01:03:40
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Quick takeaways
- Receptionists play a crucial role in converting new callers into appointments and loyal patients.
- The telephone is the most important tool for handling new patient inquiries and making appointments.
Deep dives
Importance of Receptionists in Dental Practices
Receptionists are the first point of contact for patients and have a significant impact on the success of a dental practice. Their role in answering inquiries and converting them into appointments is crucial for the practice's growth.
