The Importance of Receptionists in Handling Phone Inquiries

In this chapter, they discuss the importance of receptionists being trained to handle phone inquiries. They emphasize that by asking the right questions and gathering information about the caller, the receptionist can provide personalized service and direct the patient to the best option. They also mention the value of filling out a yellow sheet with the caller's information and handing it over to the doctor, who can then use that information to make the patient feel special during their appointment.