The ABMP Podcast | Speaking With the Massage & Bodywork Profession
Ep 463 - It’s Not Personal—The Feelings of Client Behavior: “Business or Pressure” with Allissa Haines
Sep 27, 2024
Allissa Haines, a practicing massage therapist and business owner, dives into the emotional challenges therapists face with client behavior. She offers strategies to manage feelings around late arrivals and discount requests, emphasizing that these situations are business negotiations, not personal attacks. Allissa discusses the importance of clear policies and how to navigate cultural perceptions of terms like 'masseuse.' Plus, she shares the joy of virtual lunches, illustrating how they help maintain connections in a distanced world.
11:42
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Quick takeaways
- The episode underscores the importance of establishing clear policies and scripted responses to handle client behaviors without taking them personally.
- Integrating mind-body techniques and trauma-informed care into massage therapy reflects a transformative shift towards a more holistic understanding of client wellness.
Deep dives
Integration of Techniques in Massage Therapy
The episode discusses the innovative approach of integrating massage, restorative stretching, and guided meditation into small group sessions, which is offered through a 25-hour online certification program. This program not only trains massage therapists in practical skills but also emphasizes the mind-body connection and trauma-informed care strategies. By incorporating these techniques, practitioners can enhance their services and create a more holistic experience for clients. This development reflects a significant shift towards a more comprehensive understanding of wellness in the massage therapy profession.
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