Game Changers with Molly Fletcher

Donald Miller on How to Use Story to Clarify Your Brand’s Message

Oct 19, 2017
Donald Miller, founder and CEO of StoryBrand and author of Building a StoryBrand, shares insights on the power of storytelling in brand messaging. He highlights the importance of clarity in communication, emphasizing that brands must address customers' internal frustrations. Don breaks down his seven-part StoryBrand framework, revealing how to define customer desires, position the brand as a guide, and create effective calls to action. He also shares practical tips on testing messages and optimizing websites to capture attention.
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INSIGHT

Clarity Beats Creativity

  • Most companies lose money because their message is unclear amid massive daily information.
  • Clarity in messaging often increases revenue without changing the product or operations.
ADVICE

Own One Problem

  • Own a specific problem so customers think of you first when that problem arises.
  • Tell customers plainly you solve that problem instead of irrelevant history about your company.
INSIGHT

Customers Seek Internal Relief

  • People buy solutions to internal frustrations, not just external fixes.
  • Marketing must name the internal feeling the external product resolves.
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