

Andy Hobaica - $7 million a year by serving!
5 snips Dec 23, 2024
Andy Hobaica, an elite HVAC sales performer and passionate family man, advocates for a transformative approach in the home services sector with his 'stop selling, start helping' philosophy. He discusses the importance of building genuine relationships with customers over sales, emphasizing trust as a cornerstone for success. Hobaica shares insights on maintaining a strong morning routine, the significance of community involvement, and strategies for guiding homeowners through repair decisions, all aimed at fostering a customer-centric culture.
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Help First
- Focus on helping people, whether it's customers, technicians, or anyone you interact with.
- This attracts positive energy and makes sales easier when the opportunity arises.
Blown Fuse, Loyal Customer
- Andy helped a woman by replacing a blown fuse, even though four other companies had quoted her a new system.
- She became a loyal customer and referred others, demonstrating the power of prioritizing help over sales.
Present All Options
- Always present customers with all available options, from simple repairs to full replacements.
- Get their permission before presenting replacement options, especially for older systems.