Andy Hobaica, an elite HVAC sales performer and passionate family man, advocates for a transformative approach in the home services sector with his 'stop selling, start helping' philosophy. He discusses the importance of building genuine relationships with customers over sales, emphasizing trust as a cornerstone for success. Hobaica shares insights on maintaining a strong morning routine, the significance of community involvement, and strategies for guiding homeowners through repair decisions, all aimed at fostering a customer-centric culture.
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volunteer_activism ADVICE
Help First
Focus on helping people, whether it's customers, technicians, or anyone you interact with.
This attracts positive energy and makes sales easier when the opportunity arises.
question_answer ANECDOTE
Blown Fuse, Loyal Customer
Andy helped a woman by replacing a blown fuse, even though four other companies had quoted her a new system.
She became a loyal customer and referred others, demonstrating the power of prioritizing help over sales.
volunteer_activism ADVICE
Present All Options
Always present customers with all available options, from simple repairs to full replacements.
Get their permission before presenting replacement options, especially for older systems.
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