This is Growth! Jan Young on What It Takes To Be A Customer Success Leader
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Apr 27, 2023 Jan Young, a Customer Success Consultant with over 13 years of experience, shares her insights on becoming a great Customer Success leader. She discusses the power of storytelling and how it can bridge customer needs with business offerings. Jan emphasizes the importance of creating a pragmatic customer journey and developing a strategic roadmap for Customer Success organizations. Her blend of agile methodologies and emotional intelligence offers a fresh approach to leadership, inspiring listeners to enhance their everyday practices in this evolving field.
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Jan's Career Journey
- Jan Young's career began in project management before she transitioned into tech, driven by a desire to understand profitability.
- Her early roles in customer success, even before the term existed, involved advocating for customer needs and navigating the intersection of customer and company interests.
Elevate Your Contributions
- Go beyond assigned tasks and identify what truly needs to be done.
- Focus on high-impact problems and demonstrate leadership by proactively addressing them.
The Power of Storytelling
- Storytelling is a crucial skill for CS leaders to connect customer needs with business capabilities.
- Effective storytelling involves understanding the audience's pain points, providing data-backed solutions, and incorporating emotional elements.
