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6min chapter
Jan Young on What It Takes To Be A Customer Success Leader
This is Growth!
From Individual Contributor to Executive Leadership in Customer Success
This chapter explores the transition from individual contributor to a leadership role in customer success, focusing on proactive problem-solving and strategic collaboration. It emphasizes the importance of understanding industry needs and taking initiative to create value, helping aspiring leaders establish their presence in the executive realm.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode