Jan Young
Customer Success Consultant at The Success League, advisor to CS brands, and leader in Customer Success for over 13 years. Blends CS leadership with agile methodologies and emotional intelligence.
Best podcasts with Jan Young
Ranked by the Snipd community
13 snips
Apr 27, 2023 • 46min
Jan Young on What It Takes To Be A Customer Success Leader
Jan Young, a Customer Success Consultant with over 13 years of experience, shares her insights on becoming a great Customer Success leader. She discusses the power of storytelling and how it can bridge customer needs with business offerings. Jan emphasizes the importance of creating a pragmatic customer journey and developing a strategic roadmap for Customer Success organizations. Her blend of agile methodologies and emotional intelligence offers a fresh approach to leadership, inspiring listeners to enhance their everyday practices in this evolving field.
Jan 2, 2024 • 46min
The Art of Upselling and Cross-Selling in Customer Success | Jan Young
Jan Young, a remarkable guest in customer success and upselling, discusses the mindset shift in customer success, developing negotiation skills, and leveraging data for success. She highlights the three conditions for successful post-sale expansion and the importance of practicing and teamwork in negotiation. Jan also emphasizes the need to align with the company's go-to-market strategy and understand customer needs and goals for effective customer engagement.
