In this engaging conversation, Bill Benjamin, co-owner of The Last 8%, shares his journey from software to emotional intelligence expert. He emphasizes the significance of handling life's toughest moments—the 'last 8%'—that truly define us. Bill offers real strategies for prepping for difficult conversations and managing emotional triggers effectively. He also discusses the essential balance of empathy and assertion in communication, and how these elements contribute to cultivating a high-performing team culture.
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Bill's Leadership Struggle
Bill Benjamin shared how he struggled as a manager despite excelling in software and math.
He realized emotional intelligence and self-awareness were key to his leadership growth.
insights INSIGHT
The Power of Last 8% Moments
The "last 8%" are difficult moments that define reputations and culture.
Memories seared by cortisol in these moments weigh more than the easy 92%.
volunteer_activism ADVICE
Begin with Positive Intent
Start difficult conversations by stating a positive intention to calm the emotional brain.
This makes people feel safe and more open to hearing feedback.
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In 'Turn the Ship Around!', Captain L. David Marquet recounts his experience as the commander of the USS Santa Fe, a nuclear-powered submarine. Initially trained in the traditional 'know all–tell all' leadership model, Marquet faced significant challenges when he took command of the Santa Fe, which was then one of the worst-performing submarines in the fleet. He realized that the traditional leader-follower approach was ineffective and decided to implement a leader-leader model, where every crew member was empowered to take responsibility and make decisions. This approach led to a dramatic improvement in morale, performance, and retention, transforming the Santa Fe into one of the best submarines in the fleet. The book provides practical insights and strategies for implementing this leadership model in various organizational settings.
This week, I sit down with Bill Benjamin, co-owner of The Last 8%, to explore the concept of tackling life’s most challenging moments—the “last 8%.” According to Bill, we excel in 92% of situations, but it’s the difficult, high-stakes moments—when tension, conflict, or pressure arise—that define us.
Bill shares how leaving a successful career in software to pursue his passion for emotional intelligence transformed his life. He dives into practical strategies for managing emotions, navigating tough conversations, and building thriving teams.
Whether you’re seeking personal growth or leading others, this episode offers powerful tools for managing challenges and making an impact.
Being Human 
