Bill Benjamin

In this engaging conversation, Bill Benjamin, co-owner of The Last 8%, shares his journey from software to emotional intelligence expert. He emphasizes the significance of handling life's toughest moments—the 'last 8%'—that truly define us. Bill offers real strategies for prepping for difficult conversations and managing emotional triggers effectively. He also discusses the essential balance of empathy and assertion in communication, and how these elements contribute to cultivating a high-performing team culture.