Elevate with Robert Glazer Weekend Conversations: You Can't Make A Good Deal With A Bad Person
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Jun 21, 2025 The hosts explore the importance of prioritizing relationships over rigid contracts in business partnerships. They share insights on navigating client expectations and the need for transparency during unforeseen challenges. The conversation highlights ethical dilemmas in contractual agreements and the impact of AI on accountability. They emphasize the significance of trust in securing successful collaborations, especially in an increasingly digital landscape. The discussion also touches on balancing core values with contractual obligations for a customer-centric approach.
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Bad Partner Experience
- A known firm failed to deliver good outcomes due to a team member's personal issue causing a swap at a critical time.
- The firm defaulted to contract language without acknowledging their responsibility, leaving the client dissatisfied.
Audit Reveals Non-Performing Firm
- Acceleration Partners audited a client’s affiliate program and found the managing firm stagnated yet still collected fees.
- When confronted, the firm leaned on the contract to deny termination despite poor performance, which was a horrible response.
Flexible Client Approach
- An event cancelled last minute; instead of enforcing the cancellation fee, the company did consulting work for the client.
- This approach ensured the client still received value, illustrating a choice beyond strict contract enforcement.