Weekend Conversations: You Can't Make A Good Deal With A Bad Person
Elevate with Robert Glazer
00:00
Balancing Values and Rules in Customer Relationships
This chapter explores the challenges of scaling companies while managing customer relationships effectively. It emphasizes the importance of balancing contracts with core values to foster a customer-centric culture, illustrated through an analogy of pizza. The discussion highlights the need for trustworthiness in business dealings and shares insights from successful companies like North Point Development.
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