HR BESTIES

HR Besties: The Overlap Between Customer Experience and Employee Experience with Max Farber

Feb 19, 2025
Guest
Max Farber
Max Farber, CEO and content creator known for his relatable workplace humor, dives into the critical overlap between customer experience (CX) and employee experience (EX). He emphasizes that treating employees with the same care as customers can enhance both satisfaction levels. The discussion also critiques corporate jargon and advocates for authenticity and empathy in service interactions. With amusing anecdotes and honest reflections, Max sheds light on the human element in building strong workplace dynamics that ultimately benefit customers.
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ANECDOTE

The John and Fiscal Year Fiasco

  • Max Farbsy shared a story about a video he made referencing "John" and "fiscal year".
  • His employer asked him to remove it, fearing it targeted his boss, also named John.
ADVICE

Finding Your Voice

  • Find your voice in customer service and the workplace.
  • Be authentic and genuine to connect with others.
ADVICE

It's Okay to Not Know

  • Don't be afraid to say "I don't know" in customer service or any job.
  • Offer to find the answer instead.
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