Today’s agenda:
- Introducing Max Farbsy, CEO of Customer Service
- It's not personal, John
- Cringe corporate speak: synergy
- Hot topic: the overlap between employee and customer experience
- What can we learn from customer experience? How does it relate to employee experience and satisfaction?
- Why Max is our customer service expert
- Sticking to the script vs. finding your voice in customer service as well as in the workplace
- Authenticity and empathy is key in connecting with the customer
- It's OK to say "IDK"
- The key to building and maintaining strong teams is to treat your employees like you would your customers (yes, it really is that simple)
- Questions/Comments
Your To-Do List: Grab merch, submit Questions & Comments, and make sure that you’re the first to know about our In-Person Meetings (events!) at https://www.hrbesties.com.
Follow and Support Farbsy!
@farbsy on Instagram and TikTok
Merch Store: https://farbsy-shop.fourthwall.com
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We look forward to seeing you in our next meeting - don’t worry, we’ll have a hard stop!
Yours in Business + Bullsh*t,
Leigh, Jamie & Ashley
Follow Bestie Leigh!
https://www.tiktok.com/@hrmanifesto
https://www.instagram.com/hrmanifesto
https://www.hrmanifesto.com
Follow Bestie Ashley!
https://www.tiktok.com/@managermethod
https://www.instagram.com/managermethod
https://www.linkedin.com/in/ashleyherd/
https://managermethod.com
Follow Bestie Jamie!
https://www.millennialmisery.com/
Humorous Resources: Instagram • YouTube • Threads • Facebook • X
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Tune in to “HR Besties,” a business, work and management podcast hosted by Leigh Elena Henderson (HRManifesto), Ashley Herd (ManagerMethod) and Jamie Jackson (Humorous_Resources), where we navigate the labyrinth of corporate culture, from cringe corporate speak to toxic leadership. Whether you’re in Human Resources or not, corporate or small business, we offer sneak peeks into surviving work, hiring strategies, and making the employee experience better for all. Tune in for real talk on employee engagement, green flags in the workplace, and how to turn red flags into real change. Don't miss our chats about leadership, career coaching, and takes from work travel and watercooler gossip. Get new episodes every Wednesday, follow us on socials for the latest updates, and join us at our virtual happy hours to share your HR stories.
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