Max Farber

Max Farber, CEO and content creator known for his relatable workplace humor, dives into the critical overlap between customer experience (CX) and employee experience (EX). He emphasizes that treating employees with the same care as customers can enhance both satisfaction levels. The discussion also critiques corporate jargon and advocates for authenticity and empathy in service interactions. With amusing anecdotes and honest reflections, Max sheds light on the human element in building strong workplace dynamics that ultimately benefit customers.