The Logan Bartlett Show
EP 107: Steve Kaufer (Co-Founder, Tripadvisor) - Why He Left & What He’s Building Now
Jun 7, 2024
Steve Kaufer, Co-Founder of Tripadvisor, shares insights on handling negative reviews, the psychology of user behavior, and the impact of AI on review platforms. He also discusses the importance of agility in business, setting company culture, and hiring the right people. Additionally, Steve reflects on his entrepreneurial journey, managing through crises like 9/11 and COVID-19, and his new venture Give Freely.
01:39:55
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Quick takeaways
- Effective crisis management and adaptability are crucial during unforeseen disruptions in business operations.
- Valuing traits like curiosity, adaptability, and continuous learning is essential when hiring potential candidates for an organization.
Deep dives
Importance of Managing Crisis and Adaptability in Business
In times of crisis like the impact of events such as 9-11 or the COVID-19 pandemic on the travel industry, the critical lesson learned revolves around effective crisis management and adaptability within a business. These instances highlight the necessity of preparing for unforeseen disruptions and being agile in responding to sudden changes, such as the need to address revenue loss and shift priorities to align with evolving market conditions. The ability to maintain transparency, communicate openly with teams, and make decisive strategic shifts marks a key aspect of navigating challenges and uncertainties in the business landscape.
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